Support: 24/7 Telephone Support

Ideal offers its customers 24/7 telephone support under the Annual Maintenance Agreement.

Annual Maintenance Program

Included Features

• support available 24 hours a day 7 days a week
• guaranteed average maximum response time of one hour
• up to one hour of no-charge support time per month
• automatic notification of, and entitlement to, all upgrades and interim releases
• bugs encountered on all client systems will be repaired in the current standard version of IdealWare and made available to clients on maintenance via interim releases
• no charge for time installing upgrades and interim releases of IdealWare
• reduced hourly rates for Ideal's programmers and technicians for all services not covered by this program